Shipping Policy

Last Updated: December 23, 2025

At WOVYN, we believe that the journey of your garment from our hands to yours is just as important as the product itself. Every order is handled with care, precision, and attention to detail.

1. Shipping Coverage

1.1 Domestic Shipping (India)

We ship to all serviceable locations across India through India Post and other authorized shipping partners.

1.2 International Shipping

We ship worldwide to most countries. International shipping is subject to customs regulations and import duties of the destination country.

2. Shipping Partners

2.1 Primary Shipping Partner

We primarily ship through India Post, utilizing their reliable network and tracking services. We have a bulk booking account with India Post to ensure priority handling of your orders.

2.2 Alternative Partners

For international shipments or specific requirements, we may use other authorized international shipping providers to ensure safe and timely delivery.

2.3 Tracking Facility

All shipments include tracking numbers so you can monitor your order's journey from our facility to your doorstep.

3. Processing Time

3.1 Order Processing

Once your payment is confirmed, we begin our meticulous preparation process:

  • Packing: 1 business day
  • Quality Documentation: Video recording of entire packing process
  • Dispatch: Within 2 business days of order placement

3.2 What Happens During Processing?

  • Your garment is carefully inspected for quality
  • Premium packaging materials are prepared
  • Complete packing process is video documented
  • Shipping label is generatedPackage is sealed and prepared for dispatch

3.3 Order Status Updates

You will receive email notifications at every stage:

  • Order Confirmed
  • Being Packed
  • Dispatched (with tracking number)
  • Out for Delivery
  • Delivered

4. Delivery Timeline

4.1 Domestic Delivery (Within India)

  • Metro Cities: 3 business days from dispatch
  • Other Cities/Towns: 5 business days from dispatch
  • Remote Areas: 7 business days from dispatch

4.2 International Delivery

  • Neighboring Countries: 10-15 business days from dispatch
  • USA, Canada, Europe, Australia: 15-21 business days from dispatch
  • Other International Locations: 15-25 business days from dispatch

4.3 Important Notes

  • Timelines are estimates and may vary based on location and courier workload
  • Timelines exclude order processing time (1 business day)
  • Peak seasons (festivals, holidays) may result in slight delays
  • Remote or difficult-to-access locations may take longer

5. Shipping Charges

5.1 Domestic Shipping

Shipping charges are calculated based on:

  • Delivery location
  • Package weight
  • Service type (standard/express, if available)

5.2 International Shipping

International shipping charges vary by:

  • Destination country
  • Package weight and dimensions
  • Shipping method selected

Final shipping cost will be shown at checkout.

5.3 Free Shipping Promotions

We occasionally offer free shipping promotions. Terms and conditions will be clearly mentioned during such offers.

6. Customs, Duties, and Taxes (International Orders)

6.1 Customer Responsibility

  • For international orders, you (the buyer) are responsible for:
  • All customs duties, import taxes, and fees
  • Any additional charges levied by your country's customs authorities
  • Providing accurate customs information

6.2 WOVYN's Role

We will:

  • Accurately declare the value of goods on customs forms
  • Provide all necessary documentation
  • Mark packages appropriately

6.3 Customs Delays

Delays due to customs clearance are beyond our control. We are not responsible for delays caused by customs procedures.

6.4 Refused Shipments

If you refuse to pay customs duties and the shipment is returned to us, we will refund the product cost minus:

  • Original shipping charges
  • Return shipping charges
  • Any customs or handling fees incurred
  • Banking charges (up to 5%)

7. Shipping Address

7.1 Accuracy is Critical

Please ensure your shipping address is:

  • Complete and accurate
  • Includes correct PIN/ZIP code
  • Has a working contact phone number
  • Specifies landmarks for easier location (recommended)

7.2 Address Changes

Once an order is dispatched, the shipping address can not be changed. If you need to modify your address, contact us immediately at support@wearwovyn.com or +(91) 99802 16807 before dispatch.

7.3 Undeliverable Packages

If a package is undeliverable due to:

  • Incorrect or incomplete address
  • Recipient unavailable after multiple delivery attempts
  • Refusal to accept delivery

The package will be returned to us. Re-shipping charges will apply for re-delivery.

8. Order Tracking

8.1 Tracking Information

Once your order is dispatched, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your shipment

8.2 How to Track

You can track your order:

  • Using the tracking link in your email
  • On the India Post website or respective courier's website
  • By contacting us at support@wearwovyn.com

8.3 Tracking Updates

Tracking information may take 24-48 hours to become active after dispatch. Please allow this time before checking tracking status.

9. Delivery Process

9.1 Standard Delivery

Our shipping partners will:

  • Attempt delivery to your provided address
  • Contact you via phone if needed
  • Leave a delivery attempt notice if you're unavailable

9.2 Delivery Attempts

If you're not available during delivery:

  • India Post/courier will make 2 delivery attempts
  • You'll receive notifications for rescheduling
  • After failed attempts, package may be held at local post office/courier facility

9.3 Collecting from Post Office/Courier Facility

If the package is held at a facility:

  • You'll receive notification with collection details
  • Carry valid ID proof for collection
  • Packages held for 5 days before return

9.4 Receiving Your Order

When your order arrives:

  • Inspect the outer packaging for any visible damage
  • Accept delivery if packaging appears intact
  • Record an unboxing video (strongly recommended)

10. Damaged or Lost Shipments

10.1 Damaged in Transit

If the outer packaging appears significantly damaged:

  • You may refuse delivery
  • Inform us immediately at support@wearwovyn.com
  • We will arrange for a replacement

If you accept delivery and find damage inside:

  • Record detailed unboxing video
  • Contact us immediately with video proof
  • We will initiate exchange process as per our Exchange Policy

10.2 Lost Shipments

If your tracking shows no movement for an extended period or shipment is lost:

  • Contact us at support@wearwovyn.com
  • We will investigate with the shipping partner
  • We will arrange replacement or full refund

10.3 Stolen Packages

If a package is marked delivered but you haven't received it:

  • Check with neighbors, building security, or household members
  • Verify the delivery address in your order
  • Contact us at the earliest
  • We will investigate and work toward resolution

11. Unboxing Video - Important

Why It Matters:

Creating an unboxing video is crucial for:

  • Your own memory of the premium unboxing experience
  • Proof of product condition if return or exchange is needed
  • Quick resolution of any issues

What to Include in Your Video:

  • Show sealed package before opening
  • Record the complete unboxing process
  • Show all items in the package
  • Display product details, tags, and labels clearly
  • Highlight any concerns or damages immediately

When to Record:

  • At the time of unboxing.

Note: Unboxing video is mandatory for raising any return or exchange requests.

12. Multiple Item Orders

If your order contains multiple items:

  • Items may be packed together or separately based on availability
  • Each package will have separate tracking information
  • Delivery timelines may vary slightly between packages

13. Address Verification

13.1 High-Value Order Protection

For your security, we may:

  • Call to verify shipping address
  • Request additional confirmation for new addresses
  • Conduct verification checks for international orders

13.2 Fraud Prevention

We reserve the right to cancel orders if:

  • Address cannot be verified
  • Multiple failed delivery attempts due to incorrect information
  • Suspicious activity is detected

14. Delivery Signature

14.1 Proof of Delivery

India Post and courier partners collect proof of delivery through:

  • Recipient signature
  • Digital acknowledgment
  • Photograph of delivery

14.2 Authority to Receive

By placing an order, you authorize:

  • Household members at the delivery address
  • Building security/reception (if applicable)
  • Neighbors (if you've provided such instructions)

To accept delivery on your behalf.

15. Holidays and Special Circumstances

15.1 Public Holidays

Order processing and shipping operations are closed on:

  • National holidays in India
  • Festival holidays (as applicable)
  • Orders placed during holidays will be processed on the next business day.

15.2 Force Majeure

We are not responsible for delays due to:

  • Natural disasters
  • Pandemics or health emergencies
  • Political unrest or strikes
  • Extreme weather conditions
  • Any circumstances beyond our control

16. Our Quality Commitment

16.1 Documentation Process

Every order goes through our rigorous quality documentation:

  • Complete video recording of packing process
  • Checklist verification for each step
  • Quality inspection before sealing
  • Secure packaging to prevent damage

16.2 Premium Packaging

Your WOVYN garment will arrive in:

  • Premium branded packaging
  • Protective honeycomb wrap
  • Sealed mailer box
  • With care cards and brand materials

17. Contact Us for Shipping Queries

If you have questions about shipping or need assistance:

Email: support@wearwovyn.com
Phone: +(91) 99802 16807
Response Time: Within 24 hours on business days

Common Shipping Queries:

  • Delivery status updates
  • Address changes (before dispatch)
  • Missing tracking information
  • Delayed deliveries
  • International shipping queries
  • Custom duty information

18. Important Reminders

✓ Verify your shipping address before completing payment

✓ Provide accurate contact information for delivery coordination

✓ Track your order regularly after dispatch

✓ Record unboxing video at the time of unboxing

✓ Contact us immediately for any shipping concerns

✓ Keep your tracking number saved for reference

Our Promise

At WOVYN, we treat every package as if it's going to someone we deeply care about - because it is. Your trust in us begins the moment you click "order," and we honor that trust by ensuring your garment reaches you in perfect condition, beautifully packaged, and with the care it deserves.

Questions? We're here to help. Reach out to us at support@wearwovyn.com or call +(91) 99802 16807.

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
All timelines mentioned are in business days. Government holidays in India and Karnataka are considered non-business days.