Privacy Policy

Last Updated: December 23, 2025

FIFTHVERSE TECHNOLOGIES PRIVATE LIMITED (operating as WOVYN) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wearwovyn.com and purchase our products.

1. Company Information

Legal Entity: FIFTHVERSE TECHNOLOGIES PRIVATE LIMITED
CIN: U62099BR2025PTC074793
Website: www.wearwovyn.com
Contact: support@wearwovyn.com
Phone: +(91) 99802 16807

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our website or make a purchase, we may collect:

  • Identity Information: Name, date of birth, gender
  • Contact Information: Email address, phone number, shipping address, billing address
  • Account Information: Username, password, account preferences
  • Payment Information: Payment method details (processed securely by our payment partners)Order Information: Products purchased, order history, transaction details
  • Communication Information: Your messages, inquiries, feedback, and reviews
  • Unboxing Videos: If you submit videos for exchange claims (voluntary)

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages visited, time spent, links clicked, referring website
  • Location Information: General geographic location based on IP address
  • Cookies and Tracking Technologies: See Section 7 below

2.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction status, payment authentication)
  • Shipping partners (delivery status, tracking information)
  • Social media platforms (if you interact with us on social media)
  • Marketing and analytics providers

3. How We Use Your Information

We use your information for the following purposes:

3.1 Order Processing and Fulfillment

  • Process and fulfill your orders
  • Communicate about your order status
  • Create shipping labels and arrange delivery
  • Handle exchanges and refunds
  • Document packing process for quality assurance

3.2 Customer Service

  • Respond to your inquiries and requests
  • Provide customer support
  • Resolve disputes and issues
  • Process exchange claims

3.3 Marketing and Communications

  • Send you promotional emails about new products, offers, and updates (with your consent)
  • Personalize your shopping experience
  • Conduct surveys and request feedback

3.4 Website Improvement

  • Analyze website usage and performance
  • Improve our website functionality and user experience
  • Develop new features and products
  • Conduct research and analysis

3.5 Legal and Security

  • Comply with legal obligations and regulations
  • Prevent fraud and unauthorized transactions
  • Protect our rights and property
  • Enforce our Terms and Conditions

4. Legal Basis for Processing (For International Users)

We process your personal information based on:

  • Contract Performance: To fulfill our contractual obligations when you place an order
  • Legitimate Interest: To improve our services, prevent fraud, and conduct business operations
  • Consent: When you opt-in to receive marketing communications
  • Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

5.1 We DO Share With:

  • Service Providers: Third-party companies that help us operate our business:
    • Payment processors (Razorpay, Cashfree, and others) for payment processing
    • Shipping partners (India Post and others) for order delivery
    • Email service providers for communications
    • Website hosting and technical service providers
    • Analytics providers for website performance
  • Legal Requirements: When required by law, regulation, legal process, or governmental request
  • Business Protection: To protect our rights, property, safety, or that of our customers or others
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets

5.2 We DO NOT:

  • Sell Your Data: We do not sell your personal information to third parties in any form - tagged or untagged
  • Share for Advertising: We do not share your information with third parties for their direct marketing purposes
  • Use for Non-Intended Purposes: We do not use your data for purposes you haven't been informed about
  • Share Payment Details: Complete payment information remains with our payment gateway partners and is never stored on our servers

6. Data Security

6.1 Our Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and encrypted databases
  • Regular security assessments and updates
  • Restricted access to personal information (only authorized personnel)
  • Payment data secured by PCI-DSS compliant payment partners

6.2 Your Responsibility

  • Keep your account credentials confidential
  • Use strong, unique passwords
  • Log out after using shared devices
  • Notify us immediately of any unauthorized access

6.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest security standards.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and improve your experience.

7.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality (shopping cart, account login)
  • Performance Cookies: Help us understand how you use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to show relevant advertisements

7.3 Third-Party Cookies

We use services from Meta (Facebook/Instagram) and Google for analytics and advertising, which may place cookies on your device.

7.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

8.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format

8.2 Correction

  • Request correction of inaccurate or incomplete information

8.3 Deletion

  • Request deletion of your personal information (subject to legal obligations)

8.4 Objection and Restriction

  • Object to certain processing of your information
  • Request restriction of processing

8.5 Withdraw Consent

  • Withdraw consent for marketing communications at any time
  • Unsubscribe from emails using the link in our communications

8.6 Complaint

  • Lodge a complaint with your local data protection authority

To Exercise Your Rights:

Email us at support@wearwovyn.com with your request. We will respond within 30 days.

9. Marketing Communications

9.1 Opt-In

We will only send promotional emails if you:

  • Opt-in during account creation
  • Make a purchase (post-purchase updates)
  • Explicitly subscribe to our newsletter

9.2 Opt-Out

You can opt-out anytime by:

  • Clicking "unsubscribe" in any email
  • Emailing founders@thefifthverse.com
  • Updating your account preferences

9.3 Transactional Emails

You cannot opt-out of essential transactional emails (order confirmations, shipping updates, account security alerts).

10. Data Retention

10.1 How Long We Keep Your Data

  • Account Information: Until you request deletion or for 3 years of inactivity
  • Order Information: 7 years for tax and accounting purposes
  • Payment Information: Retained by payment partners per their policies
  • Marketing Data: Until you unsubscribe or 2 years of inactivity
  • Packing Videos: 90 days after delivery
  • Social Media Data: We reserve the rights to share, re-share and use your social media data related our brands and products.
  • Voluntarily Shared Data: Retained till 2 years from the date of sharing.

10.2 Legal Obligations

We may retain information longer if required by law or for legitimate business purposes.

11. International Data Transfers

Our business operates primarily in India. If you are accessing our website from outside India, your information may be transferred to and processed in India. By using our website, you consent to such transfers. We ensure appropriate safeguards are in place for international data transfers.

12. Children's Privacy

Our website and services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

14. Video Documentation

14.1 Packing Videos

We create videos of the packing process for quality assurance and dispute resolution. These videos:

  • Are for internal use only
  • Are not shared publicly
  • Are stored securely for 90 days
  • May be used in case of exchange disputes

14.2 Unboxing Videos

If you submit unboxing videos for exchange claims:

  • Submission is voluntary
  • Videos are used only for exchange assessment
  • Videos are deleted 2 years from the date of sharing
  • Videos may be shared or used for marketing

15. Compliance with Indian Laws

We comply with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Consumer Protection (E-Commerce) Rules, 2020
  • Goods and Services Tax (GST) regulations
  • Other applicable Indian data protection laws

16. Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

  • Notify you within 72 hours of discovery
  • Inform you of the nature of the breach
  • Provide guidance on protective measures
  • Report to appropriate authorities as required

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be:

  • Posted on this page with a new "Last Updated" date
  • Notified to you via email for material changes
  • Effective immediately upon posting

Your continued use of our website after changes constitutes acceptance of the updated policy.

18. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Email: support@wearwovyn.com
Phone: +(91) 99802 16807
Address:
WOVYN / FIFTHVERSE TECHNOLOGIES PRIVATE LIMITED
Plot no 13, Leela Nivas,
BSR Paradise Road, Bhoganahalli
Bangalore 10, Bengaluru Urban
Karnataka, India - 560103

Response Time: We aim to respond to all privacy-related inquiries within 7 business days.

Your Trust Matters

At WOVYN, we understand that your privacy is paramount. We are committed to handling your information with the utmost care and transparency. Your trust enables us to serve you better, and we take that responsibility seriously.

Thank you for choosing WOVYN.

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
All timelines mentioned are in business days. Government holidays in India and Karnataka are considered non-business days.